Skip to content

Cart

Your cart is empty

Support · Manuals · Policies

Frequently asked questions.

Mounting templates, user guides, care tips and policies — everything you need to set up and look after your HAGAN gear. Can’t find what you’re after? Get in touch.

Specs & Comparison

Where can I compare specs across the ski and binding lines?
What are the HAGAN ski edge angles?

ULTRA series: side angle 87.5° / base 1.0°

All other models: side angle 87.5° / base 1.3°

Bindings & Mounting

Where can I get my bindings mounted?

At your local ski shop. HAGAN is represented at 20+ retailers around the country, each equipped to mount and care for your HAGAN skis and equipment. Use our store locator to find a retailer near you and learn about our partners.

Mounting templates and user guides — current bindings
Printing: templates are designed for A4 paper, not 8.5 × 11. Choose the A4 setting on your printer even if you don’t have A4 paper, then double-check the printed dimensions with a ruler before mounting.
Mounting templates and user guides — past models

Documentation for bindings no longer in the current line, kept available for owners.

For the Z02 Junior template, use the Jr markings for Extra Small (XS) and the Small markings for Small.

Boots & Skins

How do I thermofit my boot liners?

Your local retailer can also thermofit liners for you — find one via the store locator.

How do I get the best performance from my climbing skins?

In cold conditions, warm the skin against your body. Keep the running surface clear of snow — dry and warm it with the included fleece skin bag — then press the skin firmly onto the ski.

In warm or wet conditions, dry the ski thoroughly with the fleece skin bag, and let the adhesive layer dry too, either in the sun or by dabbing it with the bag.

More detail: performance tips for hybrid-glue skins and skin care tips for spring touring.

My skins stick together so strongly I can’t separate them. What do I do?

This isn’t an issue with HAGAN’s hybrid glue skins. If you have older adhesive skins, always use the included protective foil — not the foil attached to new skins. Cut the protective foil into two lengths, use one piece per skin, and fold it in the middle.

My skins keep glopping. What can I do?

In extreme conditions any skin can glop occasionally. All HAGAN skins are treated to be water-repellent in manufacturing to prevent it, but that impregnation doesn’t last forever.

We recommend applying HAGAN Dry Climb skin treatment every few tours. Heating the treated skin at home with a hairdryer prolongs the effect, improves glide and makes the skin glop-proof.

It’s also worth carrying HAGAN hard wax on tour — rub it on in the direction of the mohair grain if you need it. It works on ski bases too.

Choosing Gear

What gear do you recommend for kids?

See our guide to ski touring gear for kids, covering skis, bindings and boots sized for younger tourers.

Orders, Warranty & Shipping

What is the HAGAN Ski USA warranty policy?

All HAGAN skis (except the Ultra 65), bindings, boots, poles and hardgoods are warranted against manufacturing defects from the date of purchase: two years as standard, three years for skis, and five years for skis with warranty registration.

We are responsible for replacing any defective product. We are not responsible for any costs, losses or damages resulting from loss, misuse or alteration of the product.

Full details: warranty and returns policy.

HAGAN 5 year warranty details
How do discount codes work?
  • Only one discount code can be used per product or order — codes cannot be stacked.
  • Codes cannot be used on closeout items, mounting jigs, or discounted product packages.
  • Offers may be restricted to certain customers, products or orders. HAGAN Ski USA reserves the right to cancel, modify or restrict offers at any time, without notice and for any reason.
  • Codes may not be shared, sold or bartered. Codes from unauthorized internet postings are not valid and may be declined.
  • HAGAN Ski USA reserves the right to decline and cancel orders placed with discount codes at its sole and final discretion. Placing or confirming an order does not constitute final acceptance of that order.
What is your shipping policy?

Policies & Downloads

What is your privacy and cookie policy?
Where can I find the HAGAN Austria website?

HAGAN Ski GmbH, our parent company in Austria: hagan-ski.com.

Where can I download product images, specs and logos?

Retailers and media can also contact us directly for current season assets.