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Returns and Warranty

Warranty & Returns

Gear built to last — and backed to match.

HAGAN was the first ski company to warranty its products for five years instead of two. Here’s how our returns, exchanges and warranty coverage work — and how to register your skis for the full five years.

Don’t skip this

Register for your 5-year ski warranty.

Your HAGAN skis come with a 3-year warranty automatically. Registering extends that coverage to a full 5 years — it takes a minute, and all you need is your receipt. Eligible on skis from the 19/20 collection and newer (excluding the Ultra 65).

Register your skis →
Register online at hagan-ski.com/warranty
HAGAN 5 Year Warranty
30 days
To return unused, sale-able product
2 years
On bindings, boots, poles, hardgoods & apparel
3 years
On skis, automatically
5 years
On skis, once you register
Returns & Exchanges

30 days to change your mind.

If you’re not 100% satisfied, you may return your purchase within 30 days of receiving it for a full refund or a like-for-like exchange, provided it’s in new, sale-able condition with the original packaging. Products that have been damaged or used — including skis that have been mounted — aren’t eligible for a refund.

To return: email info@haganskiusa.com, then pack the product carefully in its original packaging. We recommend a tracked delivery service; return shipping is at your expense. Once we receive it, we’ll issue a full refund within 14 days to your original payment method.

To exchange: email us for a different size, color or product — possible as long as the original is unused and sale-able and the replacement is in stock. Any additional shipping is at your expense.

We’re a small business, so we skip the formal return-authorization paperwork for returns. Just put your name inside or on the box so we know who to credit.
Warranty Coverage

What’s covered against manufacturing defects.

All HAGAN skis, bindings, boots, poles and hardgoods are warranted for two years from the date of purchase against manufacturing defects (skis carry 3 years, or 5 with registration). We’ll replace any defective product. We use good-faith judgment on every claim — so if you’re unsure, just reach out.

Covered — skis & hardgoods

  • Graphics or top sheet chipping with no external influence
  • Edge separating from the cap or sidewall (no rock strikes, etc.)
  • Ski base curling
  • Production-related material and workmanship defects

Not covered

  • Misuse, abuse or neglect
  • Impact with anything that isn’t snow — rocks, stumps, rails, parking lots
  • Cosmetic scratches, chips, fading or rusty edges
  • Ski-to-ski contact or damage from falling
  • Improper mounting, or remounting (more than one set of holes)
  • Chairlift damage & normal wear and tear
Always have your skis mounted at a ski shop — improper mounting isn’t covered, and it’s the easiest damage to avoid.
3-to-5 Year Ski Warranty

How the extended ski warranty works.

The 3-to-5 year ski warranty is a voluntary manufacturer’s warranty covering production-related material defects (any claims under national warranty rights remain unaffected). The extension from 3 to 5 years is valid only with registration and an invoice receipt.

You’re eligible if:

  • Your skis are from the 19/20 collection or newer — excluding the Ultra 65
  • You’re the original, first-time buyer (warranty doesn’t transfer on resale)
  • You bought from a HAGAN retailer and have proof of purchase
  • The skis are for private use (not rental or demo fleet)

Register online at hagan-ski.com/warranty →

Filing a Claim

Two ways to make a warranty claim.

Bought direct from us

Online purchases

  1. Email info@haganskiusa.com describing the damage and its cause
  2. Include photos of the damaged area, the full product, and the serial number
  3. We’ll review and arrange repair or replacement
Bought from a retailer

Dealer purchases

  1. Bring your claim to the authorized HAGAN dealer where you purchased
  2. The dealer obtains a Return Authorization (RA#) from our warranty team
  3. Products ship to us prepaid & insured with the RA# on the box
Warranty is valid only with an original, printed proof of purchase from an authorized dealer — handwritten receipts aren’t accepted. Any alteration of a HAGAN product voids its warranty.
Apparel & Softgoods

Two-year coverage on apparel, too.

All HAGAN apparel and softgoods are warranted for two years against manufacturing defects. Please wash garments before submitting a claim — soiled items are returned unprocessed. Follow the care instructions on your gear to keep coverage valid.

Covered

  • Defective sewing
  • Defective zippers and attachment hardware
  • Defective velcro patches and snaps
  • Missing or broken drawstrings, cords or leashes

Not covered

  • Rips and tears
  • Fading, including UV damage
  • Pilling and shrinking
  • Damage from improper washing or detergents
The Fine Print

Full terms, limitations & shipping.

Tips for shipping skis for a warranty claim
  • Remove bindings from skis before shipping (and vice versa) — HAGAN isn’t responsible for the component you didn’t send for inspection.
  • If the issue involves the ski/binding interface, send them as mounted at the time of damage.
  • Use a box — plastic wrap won’t protect skis in transit.
  • Don’t use a permanent marker to point out the problem.
  • Clearly reference the Return Authorization Number (RA#) on the outside of the box.
  • Tape a note to the ski inside the box with your name, email, phone, and return shipping address.
Full warranty limitations & exclusions (legal)

All HAGAN skis and poles are warranted for two years from the date of purchase against manufacturer defects. The warranty applies only to HAGAN products purchased from authorized HAGAN dealers and is valid for the original purchaser only. Alteration voids the warranty. HAGAN’s responsibility is limited to repair or replacement of the defective product and does not extend to any costs, losses or damages resulting from loss or use of product.

Excluded from coverage:

  1. Skis mounted more than once — only one set of drilled holes is allowable; additional mounts or filled holes void the warranty.
  2. Damage caused by misuse, abuse or neglect.
  3. Impact damage from rocks, stumps, dumpsters, parking lots, rails, or any contact with a surface other than snow.
  4. Scratches, chips and indentations in top sheets or bases.
  5. Damage from ski-to-ski contact.
  6. Damage from improper mounting or adjustment of bindings, including binding pull-out.
  7. Graphic fading or discoloring due to misuse or neglect.
  8. Damage from chairlift breakage.
  9. Normal wear and tear.
  10. Damage caused by anything other than defects in material or workmanship.
  11. Damage from the use of solvents and adhesives.
  12. Any and all claims for consequential or incidental damages.
  13. Skis broken, damaged or snapped by uncontrolled impact or crash.

Coverage is void if any unauthorized modification is made. Repaired or replaced products are covered for the remainder of the original warranty only. All claims must include the original dealer receipt; handwritten receipts are not accepted.

All warranties implied by state law, including implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above may not apply to you. This warranty gives you specific legal rights, which vary from state to state.

Dealer warranty process

Warranty claims for products bought from a retailer are made through the authorized HAGAN dealer where purchased, and are valid only with proof of purchase from that dealer. Handwritten receipts are not accepted. The warranty does not cover defects due to improper fit, and alteration of HAGAN products voids it. Please ensure garments are washed before submitting. Questions? Email info@haganskiusa.com.

Need a hand?

Phone support

(303) 810-1500
Mon–Fri, 8AM–6PM MDT
Please leave a detailed message.

Email support

General & warranty: info@haganskiusa.com
Wholesale: mike@haganskiusa.com